How do I send my laptop to you?

  If you live near us, just stop by our store. It is located on Waters just before the Veterans Expressway. If you live in the Greater Tampa Bay Area but do not wish to stop by, either give us a call or send your laptop to 3901 W. WATERS AVENUE SUITE D, TAMPA, FL 33614

What should I send/bring with my laptop?

  Please send your laptop with a small note that states your address (not P.O. Box) name and phone number. Also include in this note a small description of the problem you need us to fix, along with any special directions.

  Also please do not include any accessories with your laptop unless you are asked to by us. For example please do not send power adapters, PCMCIA cards, or external hard drives. If your problem is with a device (PCMCIA Modem for example) please call us ahead of time. We will be more than happy to make arrangements.

What should I send my laptop in?

  Please send your laptop in a laptop shipping case. We will not be responsible for damages caused by incorrectly sending a laptop. You can get a suitable box at any UPS store or post office. If you send your laptop in a box that is not meant for laptops we will charge you the cost of a box to ship it back to you. Please do not send laptops in normal shipping boxes. We see a large number of laptops that get damaged during shipping to us. UPS will not cover the damages if it was shipped incorrectly. If you are using Affordable Currier Solutions, they do not require a box.

Will you call before you fix my laptop?

  Yes, unless you include in the note with your laptop, an amount that you do don't wish to exceed. For example if you say that you don't want the cost to exceed $200.00 we will call you only if the repairs will exceed $200. Otherwise we'll just call once the repair is completed to arrange shipping and payment.

When do I pay for the repairs?

  You pay after the completion of the repairs.

How can I pay for my laptop repairs?

  Payment can be made via Visa or Master Card. In store Pick-Ups can be paid with Visa, Master Card, or cash. We also accept Pay-Pal, but you must call first.

Can I pay with Cash/Check/Money Order? I live out of state.

  Unfortunately we do not except mail-in payments from out of state customers. You can however use Pay-Pal and make a payment with an E-Check. You can also call and make other arrangements for payment.

What will you do if I do not pay?

  First if you can not pay because the price is too high let us know. We can work something out. If you do not pay or do not call after 30 days from the date we finish our work on your laptop, we will take possession of it and sell if for the cost of the repairs. If you need and extra week or are having a problem with the price let us know before 30 days.